Contact Us / FAQ

Quoting and Discounting

Quoting:

You can quickly build a quote from the Quick Quote / Order Online page. If you complete the form and click "create quote", you will receive a quote within 2-3 minutes if located in the United States or Canada. For U.S. customers requiring tax exemption, you will be asked to submit proof of exemption during the quoting process. Once approved, your quote will be emailed and future quotes from your district or organization will automatically show exemption.

Discounting:

Volume discounting will automatically apply as items are added to your quote or shopping cart.

Ordering

Online:

Orders under $5,000 may be placed online with a credit card and are subject to sales tax. Orders over $5,000 must be placed by email with a Purchase Order. Please see below.

Purchase Order:

A quote is required for all orders that will be placed using a Purchase Order. Please create a quote to send with your Purchase Order by email to orders@flyleafpublishing.com.

 

For U.S. customers requiring tax exemption, you will be asked to submit proof of exemption during the quoting process. Once approved, your quote will be emailed and future quotes from your district or organization will automatically show exemption.

 

If mailing is required, please send a copy of your purchase order to:

Flyleaf Publishing

P.O. Box 3

Lyme, NH 03768

International orders:

Canadian and Australian customers can place an order online using a credit card or purchase order. Quoting and prepayment for international orders to all countries other than Canada and Australia is required. Please email us at orders@flyleafpublishing.com with your ship-to address and a list of items and quantities.

 

Please note that international customers are responsible for all import fees, which may include duties and taxes. We recommend partnering with a brokerage service for clearance.

Shipping:

It is our goal to ship orders within 3-5 days of receipt.

Return policy:

A return authorization is required for all materials to be returned. 30-day money back guarantee is honored if materials are returned in resale condition, which means they are being returned in perfect working order, secured in their original packaging, and free of cosmetic imperfections or damage of any kind. If your returned materials are not received in the condition described above, please be aware that you will not receive your money back.


Customers are responsible for arranging and paying for return shipping. Returns exceeding $5,000 will be subject to a 20% restocking fee of the total price paid for all returned items. The return authorization form required to initiate your return can be found here.

Contact Us

We can give the quickest service when you email the correct department. Please review the departments below to contact us.

Need a W-9 or Sole Source Letter?

For a W-9, please email orderingresources@flyleafpublishing.com.

For a Sole Source Provider Certification letter, please click here.

Billing and Invoicing:

To receive a copy of your invoice, or for other billing questions, please email accountsreceivable@flyleafpublishing.com.

Product Information and Support:

For questions about our products, please email:

info@flyleafpublishing.com.