Contact Us / FAQ

Quoting, Tax, and Discounting


You can quickly build a quote from the Quick Quote / Order Online page. If you complete the form and click "create quote", you will receive a quote within 2-3 minutes if located in the United States or Canada.


Volume discounting will automatically apply as items are added to your quote or shopping cart.

Sales Taxes:

For U.S. customers requiring tax exemption, you will be asked to submit proof of exemption during the quoting process. Once approved, your quote will be emailed and future quotes from your district or organization will automatically show exemption.


Sales tax will be applied to all orders that do not have an approved tax-exemption certificate on file. Sales tax will not be refunded after a sale.


For international customers, we are not able to calculate or collect duties and taxes. Orders may be subject to non-U.S. government duties and taxes upon import and are the responsibility of the customer.



Orders under $5,000 may be placed online with a credit card and are subject to sales tax. Orders over $5,000 must be placed by email with a Purchase Order. Please see below.

Purchase Order:

A quote is required for all orders that will be placed using a Purchase Order. Please create a quote to send with your Purchase Order to the email listed in the quote.


If mailing is required, please send a copy of your purchase order to:

Flyleaf Publishing

400 Bedford St., 1st Floor SW-03

Manchester, NH 03101


Payment Terms:

Purchase Order terms are Net 30.

All orders are shipped in full unless otherwise stated in advance and invoices are created when tracking becomes available for the shipment.



Flyleaf does not authorize the purchase with intent to resell. Resellers may not request purchasing accounts, including special discounting or drop shipments. Please see our Sole Source Certification letter for more information.


Purchasing from a reseller may void the product warranty and support for the end user.

International orders:

Canadian and Australian customers can place an order online using a credit card or purchase order. Quoting and prepayment for international orders to all countries other than Canada and Australia is required. Please email us at with your ship-to address and a list of items and quantities.


Please note that international customers are responsible for all import fees, which may include duties and taxes. We recommend partnering with a brokerage service for clearance.


It is our goal to ship orders within 3-5 days of receipt.

Return policy:

A return authorization is required for all materials to be returned. A 30-day money back guarantee is honored if materials are returned in resale condition, which means they are returned in perfect working order, secured in their original packaging, and free of cosmetic imperfections or damage of any kind. If returned materials are not received in the condition described above, please be aware that a refund will not be given.

Customers are responsible for arranging and paying for return shipping. Returns exceeding $5,000 will be subject to a 20% restocking fee of the total price paid for all returned items. The return authorization form required to initiate your return can be found here.

Contact Us

We can give the quickest service when you email the correct department. Please review the departments below to contact us.

Need a W-9 or Sole Source Letter?

For a W-9, please click here.

For a Sole Source Provider Certification letter, please click here.

Billing and Invoicing:

To receive a copy of your invoice, or for other billing questions, please email

Product Information and Support:

For questions about our products, please email:

Privacy Policy and Terms of Use:

To view our Privacy Policy and Terms of Use, please click here.