Please read the following list of frequently-asked questions. If this doesn’t give you the information you are looking for, you can click the chat icon during business hours or complete the form below at any time. It is our goal to respond to all inquiries within one business day.
Quoting
You can build a quote by adding items to your shopping cart and selecting “Create Quote.” We encourage you to create as many quotes as you’d like as you consider your specific needs.
Discounting
Volume discounting will automatically apply as items are added to your shopping cart, for both orders and quotes.
Sales Tax and Import Fees
If you are a U.S. customer requiring exemption from state sales tax, you will be asked to submit proof of exemption during the ordering process. Once approved, future orders from your district or organization will automatically show exemption until the certificate expires.
If you do not claim exemption at checkout, sales tax will be applied to your order. Please note: Sales tax will not be refunded after a sale.
If you are shipping to an international location, please note that the shipping charges you pay as a part of your order only cover the shipping charges to the destination listed on the order. You will be responsible for all other charges associated with international shipments, including but not limited to international clearance and tariffs.
Online
You can place an order online by adding items to your shopping cart. Accepted payment methods are Purchase Order, Credit Card (for orders under $6,000), ACH, Wire, and Check.
If you would like to place your order by email, please create a quote and send it with your matching Purchase Order to the email listed on the quote.
Return Policy
A return authorization is required for all materials to be returned. You can view our return policy and authorization here.
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